At KeratonalRx, we strive to ensure that our customers are completely satisfied with their purchases. If you receive a product that is damaged or ineffective, you may return it within 30 days of receipt for a full refund or exchange. 

 

Return Conditions:

 

1. Eligibility for Returns:

•   Items must be returned within 30 days from the date of delivery.

•   Products must be in their original packaging and condition.

•   All return requests must be accompanied by proof of purchase.

 

2. Damaged or Ineffective Products:

• If your product arrives damaged or is found to be ineffective, please contact our customer service team for assistance with your return.

 

3. Used Products:

• Products that have been used are generally not eligible for return.

• However, if you have experienced an allergic reaction, we require documentation from a physician to process a return of the used product.

 

How to Initiate a Return:

• Please contact our customer service team at “admin@celestialglowtx.com” to initiate the return process. Ensure you provide your order number and details regarding the return.

 

Refund Process:

• Once we receive the returned item, we will inspect it and process your refund or exchange as applicable. Refunds will be issued to the original payment method used at the time of purchase.

 

Thank you for choosing KeratonalRx. We appreciate your understanding and support as we work to provide you with the best skin care solutions!